Front

Overview

Front is a shared inbox for teams. It takes traditional email, chat, and SMS, and adds collaboration features like internal comments, assignments, and shared drafts, making it the ultimate tool for customer support and sales teams.

Pricing & Free Tier

Free Tier: No. Offers a 7-day free trial.
Starter: $19/user/month. Includes 1 channel and basic workflows.
Professional: $59/user/month. Adds advanced rules, SLAs, and analytics.

How to Use

1. Connect your support email (e.g., support@yourcompany.com) to Front.
2. Assign a conversation to a team member.
3. Use the internal comment box (instead of forwarding) to discuss the reply with your team.
4. Send the final message from the shared address.

Important Notes

• Pricing: Front is expensive compared to standard help desks (like Zendesk) because it charges per user, not per agent.
• Email Logic: Front uses standard IMAP/SMTP, so deliverability relies on your underlying email provider (like Google Workspace or Outlook).