About
Overview
Help Scout is a customer service platform designed to feel personal. Instead of traditional ticket numbers, it uses a shared inbox that looks like a regular email. It also includes a knowledge base (Docs) and live chat (Beacon) to support customers effectively.
Pricing & Free Tier
Free Tier: No. Offers a 15-day free trial.
Standard: $20/user/month (billed annually). Unlocks unlimited contacts and Docs.
Plus: $40/user/month. Adds advanced workflows, SLAs, and custom reporting.
How to Use
- Create an account and connect your support email.
- Invite your team members.
- Emails arrive in the shared inbox; assign them to a specific agent.
- Use "Notes" to discuss with the team before replying to the customer.
Important Notes
- Human-Centric: Help Scout intentionally avoids complex ticketing jargon, making it great for small to mid-sized businesses.
- Pricing: It charges per user (not per ticket), so it gets expensive if you have a large team.