About
Overview
Intercom is a customer service platform that combines live chat, AI chatbots (Fin), and a shared help desk. It is designed to help businesses automate customer support and maintain personalized communication across email, chat, and social media.
Pricing & Free Tier
Free Tier: No. Intercom discontinued its free tier.
Essential: $39/month (billed annually). Includes the help desk and basic automation.
Advanced: $99/month. Adds Omnichannel routing and advanced workflows.
Fin AI Agent: $0.99 per resolution.
How to Use
- Sign up and install the Intercom Messenger widget on your website.
- Set up your Help Center to deflect common questions.
- Configure the AI chatbot (Fin) with your support articles.
- Manage incoming conversations in the shared team inbox.
Important Notes
- Pricing Complexity: Intercom's pricing is notoriously complicated, scaling with the number of seats and AI resolutions. It is very expensive for early-stage startups.
- Fin AI: Fin charges per resolution, which can add up quickly if your help center articles are not precise.